Shipping Policy
Shipping is a standard 48 hour tracked Royal mail service.
If faster delivery is required, just get in contact to sort out the details.
Return & Refund Policy
We want you to love your purchase. If something isn’t quite right, we’re here to help. This policy explains how returns, exchanges, and refunds work in our store.
Returns
-
We accept returns within 14 days of the delivery date.
-
Items must be unused, undamaged, and in their original packaging.
-
Proof of purchase (order number or receipt) is required.
Non‑returnable items include:
-
Personalized or custom‑made products​
Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the issue. We’ll replace the item or issue a refund.
​
Refunds
-
Once your return is received and inspected, we’ll notify you of approval.
-
Approved refunds are issued to your original payment method.
-
Refund processing times vary by bank or payment provider.
Shipping costs are non‑refundable, unless the return is due to our error (e.g., wrong or defective item).
How to Start a Return
Email us at [your email] with:
-
Your name
-
Order number
-
Item(s) you want to return
-
Reason for return
We’ll send you instructions on how to proceed.